terms and conditions and privacy policy | My NiFi Ltd: Northern Ireland's first pocket WiFi company.

FOR ALL RENTALS

Where there is Mobile Signal, your pocket wifi device will work. Using secure cloud technology, your device will connect to the strongest network available to you at any time.

If you are not getting a good mobile signal then you will not get good wifi signal. Please refer to the coverage map on our home page or check online for mobile signal quality before committing to a rental in case it isn't the best option for you.

Inbound Rentals

Service Description: This WiFi device will work on most devices where there is an available mobile phone signal. Please be aware that there are places where there will not be an available mobile phone signal or a weaker signal.

Your WiFi package resets every 24 hours and anything left over at the end of each 24 hours will not rollover to the next day. You can optimise your connection on your device. The maximum number of devices you can connect to your pocket wifi is 10 devices. Please note the maximum rate are theoretical values and things like physical environment and network service of mobile operators will determine the actual performance.

Rental Period: You can rent this pocket WiFi for 7 or 14 days. If you require the device for 5 or 10 days for example, you will pay for 7 or 14 days. If you are hiring you will collect your device from a My NiFi Ltd representative who can meet you at Belfast International Airport Arrivals, or you can choose to have your device left at your hotel to collect upon check in. Both options are included in the overall rental price. Your data plan will be activated as soon as you turn your device on and connect your own device to it, then it will reset every 24 hours until your plan is over. You will then return the device before you return home. You will receive a prepaid envelope to return this device from a post office within the UK.

It may not be a possibility to extend your rental period because another party may have booked your device upon its return.

Please contact [email protected] to see what can be done.

If you receive your device and it does not work for any reason, we will endeavour to try another one of our devices if there is one in stock or you will receive your money back.

Limitations: We have had tests using this device from people coming to Northern Ireland from Canada and locals to test different phones out, as well as laptops and tablets. We have tested it in Canada and the USA, parts of Europe as well as Northern Ireland.

It has worked on almost all devices so far but has had an issue connecting at all with an older brand of *Nokia where it hasn’t picked up the WiFi Device at all when searching and also cannot scan the QR code on the device screen to connect.

*Nokia C01 Plus

Reservation and Payment: You can only book and pay for your device in advance online. You must also pay a refundable £50 deposit with each booking. You will get this back upon safe return of the WiFi Device, case and USB Charging cable. We accept Stripe as a payment method as well as Paypal. You can cancel your WiFi Device rental up to 24 hours before collection/delivery and receive your money back. Anything after 24 hours we will be required to charge you.

Device Usage: You are required to use the device appropriately and with care. Browse the internet safely and keep your usage fair. You must keep in mind that you are still susceptible to bugs and hacks using this device for your internet usage like you would be using any other internet package or data.

Electrical Device Usage Warning: Our pocket WiFi devices use a USB cable to charge up with electricity and must be used with caution. They are battery powered and must be handled with care.

Please be aware of the following precautions to ensure safe operation:

Do not expose the device to water or moisture, as this may result in electric shock or damage to the device
Use only the provided charging cable to charge the device
Using incompatible or damaged charging accessories may cause electrical hazards
Do not attempt to disassemble, modify, or repair the device yourself
Contact us for assistance with any technical issues
Keep the device away from heat sources, direct sunlight, and flammable materials to prevent overheating or fire hazards
Unplug the device from the power source when not in use and during severe weather conditions to reduce the risk of electrical damage
If you notice any unusual smells, sounds, or smoke coming from the device, immediately disconnect it from the power source and contact us for further instructions

By renting this pocket WiFi device, you acknowledge and agree to follow these safety guidelines.

We are not liable for any damages, injuries, or accidents resulting from improper use or failure to adhere to these precautions.

Security Deposit: All bookings will be charged a fixed £50 security deposit. You must return your device on your final day either at an agreed pick up location OR through our pre-paid envelope system. You must return this before you leave. Please bring the device to a nearby post office. https://www.postoffice.co.uk/branch-finder

From here we will allow 3 days for safe return of your WiFi device, case and USB cable. If we have not received this we will reach out to you to confirm it has been posted and allow a reasonable amount of time for return. If the device and pack do not return then we will keep your deposit.

Shipping and Return: Where possible, we can personally deliver your device to you upon landing in Belfast International Airport. If it is reasonable, we can collect your device from you at an agreed upon location. All inbound orders will receive a pre-paid envelope for returns.

Late Returns and Damages: If we do not receive your device back in reasonable time (3 days from posting) and there were no postal strikes or other reasonable reasons for the delay, we will keep your security deposit. If you return the item damaged in any way, we will keep your security deposit. All devices will be carefully checked before they reach you.

**Liability and Indemnification**

1. **Limitation of Liability**: My NiFi Ltd shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with the use of our pocket WiFi rental services, including but not limited to damages for loss of profits, loss of data, or interruption of business, whether based on warranty, contract, tort (including negligence), or any other legal theory, even if My NiFi Ltd has been advised of the possibility of such damages.

2. **Customer Responsibilities**: By renting our pocket WiFi device, you agree to indemnify, defend, and hold harmless My NiFi Ltd, its affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from or related to:

- Your use or misuse of the pocket WiFi device.

- Violation of these terms and conditions or any applicable laws or regulations.

- Breach of any representations or warranties made by you.

- Any claims arising from your negligence or willful misconduct.

3. **No Warranties**: Our pocket WiFi devices are provided on an "as-is" and "as-available" basis without any warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. My NiFi Ltd makes no representations or warranties regarding the accuracy, reliability, availability, or security of the pocket WiFi device or the services provided.

4. **Third-Party Liability**: My NiFi Ltd shall not be responsible for any damages, losses, or liabilities arising from the use of third-party services or devices, including but not limited to Booqable or GlocalMe, which may be used in connection with our pocket WiFi rental services. Customers are advised to review and comply with the terms and conditions and privacy policies of such third-party services.

5. **Limitation of Remedies**: If you are dissatisfied with our pocket WiFi rental services or any aspect thereof, your sole and exclusive remedy shall be to discontinue the use of the services and return the device in accordance with our return policy.

6. **Indemnification Process**: In the event of any claim, demand, or action requiring indemnification under these terms and conditions, My NiFi Ltd shall notify you in writing of such claim, demand, or action and shall provide reasonable assistance in defending the claim.

Limitation of Liability: My NiFi Ltd shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with the use of our pocket WiFi rental services, including but not limited to damages for loss of profits, loss of data, or interruption of business, whether based on warranty, contract, tort (including negligence), or any other legal theory, even if My NiFi Ltd has been advised of the possibility of such damages.

Customer Responsibilities: By renting our pocket WiFi device, you agree to indemnify, defend, and hold harmless My NiFi Ltd, its affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from or related to:

Your use or misuse of the pocket WiFi device
Violation of these terms and conditions or any applicable laws or regulations
Breach of any representations or warranties made by you
Any claims arising from your negligence or willful misconduct

No Warranties: Our pocket WiFi devices are provided on an "as-is" and "as-available" basis without any warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. My NiFi Ltd makes no representations or warranties regarding the accuracy, reliability, availability, or security of the pocket WiFi device or the services provided.

Third-Party Liability: My NiFi Ltd shall not be responsible for any damages, losses, or liabilities arising from the use of third-party services or devices, including but not limited to Booqable or GlocalMe, which may be used in connection with our pocket WiFi rental services. Customers are advised to review and comply with the terms and conditions and privacy policies of such third-party services.

Limitation of Remedies: If you are dissatisfied with our pocket WiFi rental services or any aspect thereof, your sole and exclusive remedy shall be to discontinue the use of the services and return the device in accordance with our return policy.

Indemnification Process: In the event of any claim, demand, or action requiring indemnification under these terms and conditions, My NiFi Ltd shall notify you in writing of such claim, demand, or action and shall provide reasonable assistance in defending the claim, demand, or action at your expense.

Jurisdiction and Dispute Resolution: Any disputes arising from or relating to these terms and conditions shall be governed by and construed in accordance with the laws of Northern Ireland.

Both parties agree to submit to the exclusive jurisdiction of the courts of Northern Ireland to resolve any disputes or claims arising under these terms and conditions.

In the event of any dispute or claim arising out of or relating to these terms and conditions, the parties agree to first attempt to resolve the matter through good-faith negotiation. If the parties are unable to reach a mutually satisfactory resolution through negotiation, either party may elect to initiate arbitration proceedings in accordance with the rules of an arbitration institution by providing written notice to the other party. The arbitration shall be conducted in Northern Ireland and shall be conducted by a single arbitrator appointed in accordance with the rules. The decision of the arbitrator shall be final and binding on both parties.

Alternatively, if both parties agree, they may choose to resolve any disputes through mediation conducted by a neutral third party mediator appointed jointly by the parties. Mediation proceedings shall be conducted in accordance with the rules of [insert mediation institution or rules]. The parties agree to participate in good faith in the mediation process and to work together towards a mutually acceptable resolution.

This clause shall not prevent either party from seeking injunctive or other equitable relief from a court of competent jurisdiction to prevent or remedy any unauthorised use or disclosure of confidential information or intellectual property rights.

Changes to Terms and Conditions: We reserve the right to modify the terms and conditions at any time. These changes will be reflected on our website that you can view by clicking terms and conditions when on our website.

Force Majeure: In the event that either party is prevented from performing its obligations under these terms and conditions due to circumstances beyond its reasonable control, including but not limited to acts of God, war, terrorism, civil unrest, government actions, natural disasters, strikes, or labour disputes ("Force Majeure Event"), the affected party shall promptly notify the other party in writing of the occurrence of such event and its anticipated impact on performance.

During the continuance of a Force Majeure Event, the obligations of the affected party shall be suspended to the extent and for the duration that such performance is prevented or delayed. The affected party shall use reasonable efforts to mitigate the effects of the Force Majeure Event and resume performance as soon as practicable following the cessation of the event.

Neither party shall be liable to the other for any failure or delay in the performance of its obligations under these terms and conditions to the extent caused by a Force Majeure Event. However, if the Force Majeure Event continues for a period exceeding [insert duration, e.g., 30 days], either party may elect to terminate these terms and conditions upon written notice to the other party, without liability for such termination.

The party affected by the Force Majeure Event shall not be entitled to any additional compensation or damages as a result of the suspension or delay in performance, except for any payments due and owing for services rendered prior to the occurrence of the Force Majeure Event.

The obligations under this section shall not be excused by financial hardship or inability to perform resulting from market conditions or economic factors.

Website terms and conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern My NiFi Ltd's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term 'My NiFi/, My NiFi Ltd' or 'us' or 'we' refers to the owner of the website whose registered office is 27 Chestnut Glen, Glenavy, County Antrim, BT29 4GJ. Our company registration number is NI702588 and registered on Companies House. The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties:

Booqable
GlocalMe
Stripe
Paypal

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited.

All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Liability and Indemnification

Your use or misuse of the pocket WiFi device
Violation of these terms and conditions or any applicable laws or regulations
Breach of any representations or warranties made by you
Any claims arising from your negligence or wilful misconduct

These devices run on Li-ion batteries.

In the unlikely event of a total mobile phone signal outage or interruption of service, My NiFi Ltd shall not be held liable for any losses, damages, or inconvenience incurred by the customer as a result of such outages, including but not limited to:

1. Inability to access the internet or use the pocket WiFi device during the outage period.
2. Loss of data or productivity due to interrupted service.
3. Any financial losses or missed opportunities arising from the unavailability of the service.

Customers acknowledge and agree that mobile phone signal outages are beyond the control of My NiFi Ltd and may occur due to factors such as network congestion, technical issues, or environmental conditions. Therefore, customers are encouraged to implement contingency plans and alternative means of connectivity to mitigate potential disruptions to their operations or activities.

My NiFi Ltd reserves the right to provide compensation or refunds at its discretion in cases where service interruptions extend beyond a reasonable duration. However, such compensation shall not constitute an admission of liability on the part of My NiFi Ltd and shall be subject to the terms and conditions outlined in this agreement.

Customers are advised to report any service-related issues promptly to our contact us email address - [email protected] for assistance and resolution. By using the pocket WiFi service provided by My NiFi Ltd, customers acknowledge and accept the inherent risks associated with telecommunications services and agree to abide by the terms and conditions set forth herein.

Privacy Policy

Cookie policy by Booqable, 2024

Booqable collects cookies to deliver you the best possible user experience.

How and why we use cookies

Cookie Policy

This Cookie Policy explains how My NiFi Ltd ("we", "us", or "our") uses cookies and similar technologies on our website. By using our website, you consent to the use of cookies in accordance with this policy.

What are cookies?

Cookies are small text files that are stored on your device (computer, smartphone, tablet, etc.) when you visit a website. They are widely used to make websites work more efficiently, as well as to provide information to the owners of the site.

How do we use cookies?

We use cookies for the following purposes:

Essential cookies: These cookies are necessary for the operation of our website. They enable basic functions like page navigation and access to secure areas of the website. Our website cannot function properly without these cookies.
Analytics cookies: These cookies allow us to analyse how visitors interact with our website, including which pages are visited most often and how users move around the site. This information helps us improve the performance and user experience of our website.
Functionality cookies: These cookies enable our website to remember choices you make (such as your language preferences) and provide enhanced features. They may also be used to provide services you have requested, such as live chat support.
Advertising cookies: We may use advertising cookies to deliver relevant advertisements to you based on your interests. These cookies may track your browsing habits and share data with third-party advertisers.

Third-party cookies

In addition to our own cookies, we may also use third-party cookies provided by service providers such as Google Analytics and social media platforms. These cookies may collect information about your browsing habits across different websites and may be used to provide targeted advertising.

Managing cookies

You can control and manage cookies in various ways, including by adjusting your browser settings. Please note that disabling cookies may affect the functionality of our website and your user experience.

Your consent

By using our website, you consent to the use of cookies in accordance with this Cookie Policy. If you do not agree to the use of cookies, you should adjust your browser settings accordingly or refrain from using our website.

Updates to this policy

We may update this Cookie Policy from time to time to reflect changes in our practices or applicable laws. We encourage you to review this policy periodically for any updates.

Contact us

If you have any questions about our use of cookies or this Cookie Policy, please contact us at [email protected]

Privacy Policy: My NiFi Ltd ("we", "our", or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard the personal data you provide to us in relation to our WiFi rental services.

**Information We Collect**

We may collect personal information from you when you rent a WiFi device from us. The types of personal information we may collect include:

Name
Contact information (such as email address, phone number, and shipping address, flight landing time and hotel)
Payment information (credit card details, billing address, etc.)
Rental history and preferences

We do not collect or store any sensitive personal information such as government-issued identification numbers or medical information.

**How We Use Your Information**

We use the personal information you provide to us solely for the purpose of fulfilling your WiFi rental order, including:

Processing your rental reservation and payment
Communicating with you regarding your rental order, including confirmation emails, shipping updates, and customer support inquiries
Providing customer support and assistance as needed
Improving our services and offerings based on customer feedback and usage patterns

**Data Security**

We take reasonable measures to protect the personal information we collect from unauthorised access, use, or disclosure. We buy our data plans and devices from a company called GlocalMe who take data privacy and security very seriously and have implemented a number of measures to ensure that their customers' information is protected. While there are inherent risks associated with using any internet product, they have taken steps to mitigate these risks and ensure that their devices are as secure as possible. They use the latest encryption technologies and regularly update security protocols to stay ahead of potential threats. They are committed to providing a safe and secure experience for their customers.

**Third-Party Services**

We use third-party services such as Booqable to manage our rental bookings and process payments. Additionally, our WiFi devices are supplied by GlocalMe. Please refer to Booqable's and GlocalMe’s privacy policies for information on how they collect, use, and protect your personal data.

**Retention of Personal Information**

We will retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. Once your rental order is complete and any applicable legal requirements have been met, we will securely delete or anonymise your personal data.

**Your Rights**

You have the right to access, update, or delete the personal information we hold about you. If you would like to exercise any of these rights or have any questions about our privacy practices, please contact us using the contact information provided below.

**Changes to This Policy**

We reserve the right to update or modify this Privacy Policy at any time. Any changes we make to this policy will be reflected on our website, and we encourage you to review this Privacy Policy periodically for any updates.

**Contact Us**

If you have any questions or concerns about our Privacy Policy or our handling of your personal information, please contact us at [email protected]

If you have any issues at all please contact [email protected]. We endeavour to be as helpful as possible and help you resolve any matter that is within our control and related to the specific business of My NiFi Ltd.

Outbound Rentals

Terms and Conditions Addendum for Pocket WiFi Rentals

Effective immediately, My NiFi Ltd is excited to announce the expansion of our rental services to include Europe, Egypt, Australia, Japan and North America. Customers can now rent pocket WiFi devices for use in these regions and enjoy seamless connectivity during their holidays.

North America and Europe Coverage

North America: Our North American package includes coverage in the United States, Canada, and Mexico.

Europe: Our European package includes coverage in the following countries:

Aland Islands
Albania
Andorra
Austria
Belgium
Bulgaria
Bosnia & Herzegovina
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Faroe Islands
Germany
Greece
Gibraltar
Guernsey
Hungary
Iceland
Ireland
Italy
Isle of Man
Jersey
Latvia
Liechtenstein
Lithuania
Luxembourg
Malta
Monaco
Moldova
Montenegro
Netherlands
Norway
North Macedonia
Poland
Portugal
Romania
Russia
San Marino
Slovakia
Slovenia
Spain
Sweden
Switzerland
Serbia
Turkey
Ukraine
United Kingdom
Vatican City

Rental Packages

We offer packages for North America, Australia, Egypt, Japan and European rentals:

7-day-30day rentals
Data allowances of between 5GB up to 30GB depending where you are going

Delivery and Return

For your convenience, My NiFi Ltd will handle the delivery and pickup of your rented pocket WiFi device:

Delivery: The device will be delivered to your specified address prior to your holiday.
Pickup: After your rental period ends, the device will be collected from your specified address. Or you can mail it back to our address My NiFi Ltd Returns 27 Chestnut Glen, Glenavy, BT29 4GJ