FAQ's

1. How does a pocket WiFi device work? A pocket WiFi device works by accessing the internet through mobile networks, just like your smartphone does. It creates a WiFi hotspot that you can connect to with your devices (laptop, tablet, smartphone) to access the internet on the go.
2. What is the range of the pocket WiFi device? The range of a pocket WiFi device depends on various factors such as signal strength, interference, and obstructions. Typically, you can expect a range of around 10 metres.
3. How many devices can connect to the pocket WiFi at once? This pocket WiFi devices support multiple connections, up to 10 devices simultaneously.
4. Is there a limit to how much data I can use with the pocket WiFi? The data usage limit depends on your data plan and the service provider. Be sure to check your plan details for information on data limits.
5. How do I recharge the battery of the pocket WiFi device? You can recharge the pocket WiFi device using the provided USB cable. Simply plug it into a power source, such as a USB port on your computer, to recharge the battery.
6. How far away from the pocket WiFi device can I be? You can be roughly 10 metres away from the device and still receive connection without obstruction.
7. What should I do if I'm experiencing slow internet speeds with the pocket WiFi device? Slow internet speeds can be caused by various factors such as network congestion, distance from the mobile tower, or interference. Try moving to a different location, restarting the device, or optimising your device.
8. Is the pocket WiFi device secure? Pocket WiFi devices typically offer security features such as password protection and encryption to keep your connection secure. This device uses the latest encryption technology and processes to help protect your security.
9. Is there a Fair Usage Policy? You must stick to your limits and you aren't permitted to take part in any illegal activities using this device for your internet services.
10. If I run out of data when I am abroad, can I top it up? It depends. On a daily package your data will reset every 24 hours. If you have a bulk data package in Europe or North America and it runs out, you can contact [email protected] or send us a text on WhatsApp on +44 7831 615572 and we can remotely add additional data to your device. You will have to pay for the extra data however.
11. While it won't be 100% accurate, here is a mobile data usage calculator from the Money Saving Expert. You could get an idea of how much data you might need here, remember this is a monthly calculator so your total might be a bit smaller. https://www.moneysavingexpert.com/cheap-mobile-finder/data-calculator/